Quality in Improving Administrative Skills
Ready to redefine your business excellence? Harness the power of cutting-edge tools and strategies to elevate product and service quality, boost productivity, minimize errors, and delight your customers
Seize this opportunity to refine your leadership skills and unlock your business's full potential
Why quality in improving administrative skills course at The Only Solution for Training?
Developed in collaboration with quality leaders, our course curriculum is constantly updated to reflect the latest trends and best practices in quality management
Our instructors are not only experts in their field, but also passionate educators with a proven track record of success in developing skilled quality professionals
A fun and interactive learning environment with practical case studies, applications and exercises
Our program provides a comprehensive foundation in all aspects of quality, while also allowing participants to focus on specific areas of interest
Continuous support from our specialized team and continuous follow-up
We offer a free post-program consultation for one month to help you develop a personalized career roadmap
Providing accredited certificates that enhance your CV and prove your competence
Certificate of attendance from the Only Solution Training
Accredited certificate from Cambridge Training College/ Britain
The target group for quality in improving administrative skills course
Managers and supervisors in all administrative departments
Management staff at all levels
Entrepreneurs and business owners
Objectives of quality in improving administrative skills course
Accurately identify three critical issues within a specified business process and employ modern analytical tools to determine root causes with 80% proficiency
Select and define three key performance indicators (KPIs) for their organization, establishing measurable targets with a 90% success rate
Articulate the five fundamental components of an ISO 9001 quality management system with 90% accuracy
Propose at least three innovative process improvements for a designated administrative function, quantifying their potential efficiency gains
Develop a comprehensive customer satisfaction questionnaire for a specific product or service, adhering to established survey design principles with 85% accuracy
Quality in improving administrative skills course outlines
1st module: Introduction to Quality
Definition and concept of quality
Importance of quality in administrative work
Costs of non-quality
2nd module: Principles of Total Quality Management (TQM)
TQM philosophy
Eight principles of TQM
3rd module: The Quality Lifecycle
Stages of the quality lifecycle
Quality improvement tools at each stage: Match appropriate tools
4th module: Problem-Solving and Decision Making
Problem analysis steps
Problem-solving tools
Practical applications and exercises
5th module: Measurement and Analysis
Importance of measurement and analysis
Measurement and analysis tools
Key performance indicators (KPIs)
6th module: Quality Management Systems (QMS) - ISO 9001
Components of a QMS
Quality management system standards
Implementation steps
Identifying opportunities
Process improvement tools
Change management
Importance of measuring customer satisfaction
Tools for measuring customer satisfaction
Customer relationship management (CRM)
Boost your admin efficiency by 25% in just one month. Enroll now for Quality in Improving Administrative Skills course